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Customer Support


Context Help

If you feel lost inside our Control Panel, the first step you should take is to push the Help button, which is present on each page. A pop-up window will open. It comprises elaborate info about all the actions that you can perform on the page in question. Each context menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich range of instructional videos clarifying how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you need, have a glance at our comprehensive FAQ section, which includes questions asked by actual individuals and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, we have a great team of support engineers available 24x7 and ready to help you with any problem. Each trouble ticket you submit will be replied to within 1 hour (the average response time is just 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 217342

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com